Services for New Customers
New services need to be set up in office at 117 S. Main.
Requests must be received before 2:00 pm on the day of requested service for utilities to be connected the following day. If the time frame is not met, services will be turned on the next business day.
All new services will require a security deposit up front before services will be turned on. Please contact the Utilities Office at 660-248-2214 to get your locations deposit. Deposits can only be paid cash, check or money order. Credit cards can not be accepted as deposit payment.
Transferring Service – Moving locations
Customers will need to fill out a Disconnect form for their current residence, and a new service connect form for the location moving to.
Customers should contact the office by 2:00 pm the day of transfer to have the services transferred that day. If the time frame is not met, services will be turned on the next business day.
The deposits paid on the old account will be transferred over to the new account unless the new service locations deposit is higher, then the difference would need to be paid prior to transfer.
Disconnecting Residential Accounts
Customers will need to fill out a Disconnect form and provide a forwarding address. It is the customers responsibility to know if services are to be disconnected or to be read and left on to a landlord. (Renters – please contact your landlord prior to filling out the disconnect notice.)
Deposits will be applied to the final bill. Any amount left over will be sent to the customer via check or can be picked up if preferred.
Billings – Payments Due and How to Pay
Utility bills are mailed on the last day of each month to all customer unless other arrangements such as e-statements have been setup, which will be emailed a day prior than mail. It will be the responsibility of the customer to make arrangements for paying for services rendered. All accounts are due and payable by the fifteenth (15th) of the month, unless the 15th falls on a weekend or a holiday, of each month without penalty. On the 16th of each month, any account still remaining unpaid is considered delinquent and a penalty of 10% will be added.
Customers can make payments:
In office with cash, check, money order or debit/credit card (2.75% or $2 min transaction fee applied per card use).
Mailing in payment, please make sure the name on the account, service address or the account number is noted somewhere.
Online and Auto Pay can be setup at https://cityoffayettemo.frontdeskgworks.com/ New customers will need to create an account and have account number. Auto Pay is drafted out on the 10th of the month. Please note that ACH charges a $1.75 processing fee, per transaction.
**Please do not use the website Doxo for payments as it takes up to 3 weeks for us to receive and could make your account delinquent**
If all utility charges are not paid by the 21st, all utilities are subject to be disconnected. If the 21st is on a Friday or a holiday, then utilities will be shut off on the following business day. The customer may be reconnected as soon as all charges are paid plus a re-connection charge of $35.00.
Other Important phone numbers
Spire Gas 1-800-582-1234
911 Non-Emergency 1-600-248-3605
The City of Fayette has a contract with RTS Waste Removal for sanitation services. Regular trash pickup is on Monday, and must be out by 6am. Customers are allowed one trash container per household; those needing additional cans will be charged $1/month for one and $4/month for two or more extra cans. This will be billed and paid through RTS Waste Removal’s office.
One bulk item will be allowed on the first pick up of the month, with regular trash. Please call RTS directly, with concerns or questions at 660-784-2474.
Trash must be set out by 6:00 a.m. for pick up.
After Hours Emergency Number for Utility Emergencies: The Fayette Utility Office has an answering service that answers calls after 4:30 p.m. Monday – Friday, weekends and holidays. If you have a utility emergency after hours, please call the Fayette Utility Office number at 660-248-2214 and follow the prompts. Someone from the answering service will contact the appropriate city personnel to address the emergency.