Residential Customers

Beginning Services for New Customers

Visit our office at 117 S Main to fill out a Security Deposit Agreement Form

Requests must be received before 3:00 pm on the day of requested service for utilities to be connected (Summer Schedule) which includes the dates from Memorial Day to Labor Day. All other dates requested for services for utilities will need to be done by 4:00 pm. Connection will occur the following day if the above time frames are not meet.

Residential security deposits are determined by 1 1/2 times the average monthly usage for the preceding twelve (12) month period

Transferring service from one account to another

Contact a Utility Office employee at 660-248-2214 or come to the office at 117 S Main

Customers should contact the office by 4:00 pm the day of transferring service or by 3:00 pm during the time period from Memorial Day to Labor Day. (Summer Hours)

The deposits paid on the old account will be transferred over to the new account with any changes made to be notified to the resident.

Disconnecting Residential Accounts

Contact a Utility Office employee at 660-248-2214 or come to 117 S Main

Customers will need to supply a forwarding address

Customers need to know if services are to be discontinued or to read/leave on for the Landlord

Deposits will be applied to the final bill. Any amount left over will be sent to the customer. If the deposit is not to be used for the final bill this information must be stated to the office utility employees.

Billings, when payments due

The statement shall be maintained at the City Offices or mailed on the last day of each month to each customer.  It will be the responsibility of the customer to make arrangements for paying for services rendered.  All accounts are due and payable by the fifteenth (15th) of the month, unless the 15th falls on a weekend or a holiday, of each month without penalty.  On the 16th of each month, any account still remaining unpaid is considered delinquent and a penalty of 10% will be added.

NOTE: The City of Fayette mails a billing statement the last day of the month and mails final disconnect notices on the 16th day of the month or the Monday following the 16th, if the 16th falls on a weekend.

Reconnection fee

If all utility charges are not paid by the 21st day after a statement of charges is presented to the customer, and if the 21st is not a Friday or a holiday, all or a portion of utilities will be cut off.  If the 21st day is on a Friday or a holiday, then utilities will be cut off on the following City business day.  The customer may be reconnected as soon as all charges are paid plus a reconnection charge of $35.00.  Reconnection after normal work hours will incur a $70.00 reconnection fee.

Other Important phone numbers

Gas Company/Spire 1-800-582-1234
AT&T 1-800-464-7982
911 Non-Emergency 1-600-248-3605

Trash Services

The City of Fayette has a contract with Advanced Disposal, Macon, Missouri, for sanitation services.  Regular trash pickup is on Tuesday and Wednesday (depending on which section of town you reside)  Recyclables are picked up city-wide on Thursdays.  The following items can be set out for recyclable pick up on Thursdays: aluminum beverage cans (no aluminum foil products); tin cans; #1 and #7 plastices (no “films” – this includes plastic bags or Styrofoam); paper products; cardboard; container glass (no pane glass, windows, ceramics, pottery, etc.). Items that cannot be set out on recyclable day are: organic material; kitchen scraps; wood/lumber/brush; yard waste; pet waste; diapers; toilet paper; electronic waste; hazardous materials.  Yard Waste will be pick-up up with recyclables and should be bagged and/or bundled separately.  Howard County Household Hazardous Waste Site is available for hazardous waste items the first Friday of the month, April through November, from 9 a.m. to 1 p.m., please call City Hall, 660-248-5246, for an appointment.

Advanced Disposal oberves the following holidays: New Year’s Day, Martin Luther King Day; Memorial Day; July 4th, Labor Day; Thanksgiving and Christmas.  Trash pick-up will be one day late if the holiday occus during the week on or before your scheduled service day.  If the holiday occurs on the weekend Advanced Disposal will be on the regular schedule.  You can sign up for the service alerts at Advanceddisposal.com to stay informed and receive service notifications.

One bulk item per week may be set out for pick-up with regular trash.  Advanced Disposal prefers Fayette customers call the Fayette Utility Office, 660-248-2214, with concerns or questions.

ALL TRASH AND RECYCLABES must be set out by 7:00 a.m. for pick up.

Office hours: City Hall and the Fayette Utility office hours are from 8:00 a.m. to 4:30 p.m. Monday through Friday.

After Hours Emergency Number for Utility Emergencies: The Fayette Utility Office has an answering service that answers calls after 4:30 p.m.  Monday – Friday, weekends and holidays.  If you have a utility emergency after hours, please call the Fayette Utility Office number at 660-248-2214 and follow the prompts.  Someone from the answering service will contact the appropriate city personnel to address the emergency.